The January Ideas Exchange: follow up
We’ll be hosting another Credit Union Ideas Exchange on 2nd May. If you’d like to come along, book your place....
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Choosing online chat
Online chat is an application integrated to your website. You can use chat to hold rich text discussions with visitors...
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Using Minumum Viable Product to get your website right
Members want digital. That’s not news. Hundreds of research projects identify mobile-first consumer preferences. And not just for millennials. Importantly...
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third-sector.co.uk Director joins the Finance Innovation Lab Fellowship
Third-sector.co.uk Director, Adrian Davies, has been selected for the 2019 Fellowship Programme at the Finance Innovation Lab. Adrian's linked company,...
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Still applying last century’s IT strategy?
Back office systems that do everything don’t exist. Buying software on the basis that it covers all your business needs...
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Making Open Banking work for the benefit of your members
Open Banking provides an opportunity to educate customers and improve credit decisions. Because Open Banking lets lenders view applicants' bank...
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Satsuma goes pear-shaped (slick customer experience isn’t enough)
Ten years ago I ran a focus group of low income borrowers to understand the impact the Government’s Growth Fund...
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Good loan applicants are being turned away
5 million people were declined for credit last year. Many for good reason; 1/4 of applicants were in financial difficulty....
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Why you need to be concerned about affordability
Despite tightening regulations to protect consumers from over-indebtedness, insolvencies for 18 to 34 year olds are up by one third....
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Digitally included but financially excluded?
The data we use for lending decisions in the UK is out of sync with modern realities. Such a narrow...
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retailCURe gets regulatory approval
Key sponsors and ambassadors, including Theo Paphitis and John Lovering celebrated the milestone at the Manchester Art Gallery Two years...
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A credit union for retail
A formal application to establish the credit union for retail (retailCURe) was submitted to the Financial Conduct Authority and Prudential...
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