The January Ideas Exchange: follow up
February 13, 2019
We’ll be hosting another Credit Union Ideas Exchange on 2nd May. If you’d like to come along, book your place....
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Choosing online chat
February 8, 2019
Online chat is an application integrated to your website. You can use chat to hold rich text discussions with visitors...
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Using Minumum Viable Product to get your website right
January 31, 2019
Members want digital. That’s not news. Hundreds of research projects identify mobile-first consumer preferences. And not just for millennials. Importantly...
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third-sector.co.uk Director joins the Finance Innovation Lab Fellowship
December 11, 2018
Third-sector.co.uk Director, Adrian Davies, has been selected for the 2019 Fellowship Programme at the Finance Innovation Lab. Adrian's linked company,...
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Still applying last century’s IT strategy?
November 28, 2018
Back office systems that do everything don’t exist. Buying software on the basis that it covers all your business needs...
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Making Open Banking work for the benefit of your members
May 31, 2018
Open Banking provides an opportunity to educate customers and improve credit decisions. Because Open Banking lets lenders view applicants' bank...
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Satsuma goes pear-shaped (slick customer experience isn’t enough)
March 21, 2018
Ten years ago I ran a focus group of low income borrowers to understand the impact the Government’s Growth Fund...
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Good loan applicants are being turned away
November 22, 2017
5 million people were declined for credit last year. Many for good reason; 1/4 of applicants were in financial difficulty....
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Why you need to be concerned about affordability
October 23, 2017
Despite tightening regulations to protect consumers from over-indebtedness, insolvencies for 18 to 34 year olds are up by one third....
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Digitally included but financially excluded?
June 24, 2016
The data we use for lending decisions in the UK is out of sync with modern realities. Such a narrow...
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retailCURe gets regulatory approval
November 20, 2015
Key sponsors and ambassadors, including Theo Paphitis and John Lovering celebrated the milestone at the Manchester Art Gallery Two years...
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A credit union for retail
July 24, 2014
A formal application to establish the credit union for retail (retailCURe) was submitted to the Financial Conduct Authority and Prudential...
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