Online chat is an application integrated to your website. You can use chat to hold rich text discussions with visitors to your website. Importantly, 40% of online consumers say that having questions answered by a live person is one of the most important features a website can offer. One in five people use online chat … Read moreChoosing online chat
Open Banking provides an opportunity to educate customers and improve credit decisions. Because Open Banking lets lenders view applicants’ bank transactions there’s no need for paper-based approaches to affordability. But with data scandals an ever-present threat, this information should be used securely and fairly. Read more about our belief in the fair use of data … Read moreMaking Open Banking work for the benefit of your members
The data we use for lending decisions in the UK is out of sync with modern realities. Such a narrow approach financially excludes people on higher incomes, losing lenders valuable income. It is ironic that the most digitally included are becoming the new financially excluded. Credit reference agencies scoring systems tend to dislike tenants, especially … Read moreDigitally included but financially excluded?