Online chat is an application integrated to your website. You can use chat to hold rich text discussions with visitors to your website. Importantly, 40% of online consumers say that having questions answered by a live person is one of the most important features a website can offer. One in five people use online chat … Read moreChoosing online chat
Members want digital. That’s not news. Hundreds of research projects identify mobile-first consumer preferences. And not just for millennials. Importantly there is a growing expectation that credit unions will do more. Members want help to achieve their financial goals. Do you know exactly how members want to interact with your credit union? Almost certainly not. … Read moreUsing Minumum Viable Product to get your website right
Third-sector.co.uk Director, Adrian Davies, has been selected for the 2019 Fellowship Programme at the Finance Innovation Lab. Adrian’s linked company, NestEgg is now working with the Lab to create a more democratic, responsible and fair financial system. Fellows are selected on the basis of their potential to positively disrupt the financial system and pioneer the … Read morethird-sector.co.uk Director joins the Finance Innovation Lab Fellowship
Open Banking provides an opportunity to educate customers and improve credit decisions. Because Open Banking lets lenders view applicants’ bank transactions there’s no need for paper-based approaches to affordability. But with data scandals an ever-present threat, this information should be used securely and fairly. Read more about our belief in the fair use of data … Read moreMaking Open Banking work for the benefit of your members
The data we use for lending decisions in the UK is out of sync with modern realities. Such a narrow approach financially excludes people on higher incomes, losing lenders valuable income. It is ironic that the most digitally included are becoming the new financially excluded. Credit reference agencies scoring systems tend to dislike tenants, especially … Read moreDigitally included but financially excluded?